TMI Niveau 2
GAINING COMPETITIVE ADVANTAGE THROUGH SERVICE DESIGN

DAY 5: CONSULTING DAY - 16 December 2014

Participants will develop a case for their own business. This will be a consultative day where trainers and participants work together to develop a concrete proposal that participants can take to their business.

Objectives

After the training, participants will be able to :

  • Create an approach and a proposal on how to implement service design in your own organisation
  • The trainers will consult participants on a group and individual level

Programme

Key Topics

  • Introducing service design to the organisation
  • Sourcing skills and capabilities

Activity AM

  • Present ideas for proposal to each business
  • Work in groups to develop proposals
  • Get support from trainers to develop proposal formats

Activity PM

  • One-on-One consulting with trainers
  • Training evaluation and feedback

Target audience

CEOs, CTOs, CIOs

Innovation managers, business development managers, marketing managers

Melvin Brand Flu

Partner business design

Senior and strategic advisor to clients and the Livework teams. Has extensive knowledge and experience on customer and business related themes and topics.

He ensures that business related topics are covered at a level that will be useful for participants.

Clients include: Mars, P&G, Vodafone, Sony, BBC, General Motors, ING, Warner Music, Telefonica, Gjensidige, EON.

Registration fees

  • 2500 € (for the 5-day training course)

Online registration

Register online on the website of the Luxembourg School for Commerce:

Module 5

Date & Time

16 December 2014

8.30-17.30

Language 

English

Location

Centre de Formation de la Chambre de Commerce

7 r. Alcide de Gasperi - Kirchberg  2981 Luxembourg