After the training, participants will be able to :
End of day reflection: How could you propose a service design approach for your own organisation?
Assignment for Day 5: Propose a case to introduce service design to your organisation
CEOs, CTOs, CIOs
Innovation managers, business development managers, marketing managers
Lead service design trainer
Understands the customers' experience, develops customer journeys, service experiences, creates blueprints and detailed service designs.
Alex will lead specific training sessions and ensure that tools and skills are useful for participants.
Clients include: BBC, London Olympics, Vodafone, T-Mobile, BAA, Virgin Atlantic and the Portuguese Airports Authority.
Understands the customers' experience, runs collaborative workshops, develops scenarios, and customer journeys.
She works closely with the participants and ensures that training and tools are usable for participants.
Clients include: London Underground, JP Morgan and Jisc.
Register online on the website of the Luxembourg School for Commerce:
Date & Time
10 December 2014
Centre de Formation de la Chambre de Commerce