After the training, participants will be able to :
End of day reflection: How could you apply this in your own organisation?
Assignment for next session: validate concepts by self-assessment and with potential customers
CEOs, CTOs, CIOs, Innovation managers, business development managers, marketing managers
Lead service design trainer
Understands the customers' experience, develops customer journeys, service experiences, creates blueprints and detailed service designs.
Alex will lead specific training sessions and ensure that tools and skills are useful for participants.
Clients include: BBC, London Olympics, Vodafone, T-Mobile, BAA, Virgin Atlantic and the Portuguese Airports Authority.
Mark focuses on the concepts and prototype methodology. Designs and develop materials for co-creation as well as develops service solutions.
Co-creating with viewers and their team a set of principles, which were then tested with users.
Clients include: BBC, Weve, Samsung.
Register online on the website of the Luxembourg School for Commerce:
Date & Time
26 November 2014
Centre de Formation de la Chambre de Commerce